Dear airCloud Go users,
We apologize as the app is experiencing technical issues due to recent updates.
1. If your Hitachi unit appears offline on your app
We recommend turning off your Hitachi unit and switching it back on. Repeat a few times if necessary, it should reconnect your Hitachi unit to airCloud Go.
You don’t need to delete and re-install the app or try pairing your Hitachi unit again.
NOTE: Power off/on means disconnecting and reconnecting the electric power supply to the unit, not only turn off with the remote control. To switch off you can use your electric board switch.
2. If your Hitachi unit appears offline for Google Home voice command
We are currently working on a fix for that issue. In the meantime we recommend using the airCloud Go app or the physical remote control of the Hitachi air conditioner.
We apologize for any inconvenience and appreciate your patience.
